Weekly Edge #26: Customer Service for Lawyers

It’s no secret that managing relationships in your practice requires a proactive, sustained effort. Since law firms are service-based businesses, maintaining positive relationships with clients and colleagues is not only important, it is the lifeblood of a healthy and sustainable practice. Fortunately, there are many tools available that can help aid you in everything from the creation, to the continuity, to the success of client relationships in your practice.

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